Bikerleathers.ca ships orders with USPS, Canada Post, Nationex, Couriers Plus, or UPS. All orders will shipped within 1-7 business days (excluding weekends and holidays, and special order items).If you select express shipping your order will ship the same day if ordered before 10am eastern standard time, if ordered after 10 am eastern standard time it will ship the next business day before 4pm. International shipping rates outside of Canada or USA do apply and will be quoted on a on order basis. Flat rate shipping does not apply outside of Canada or USA. FREE SHIPPING DOES NOT APPLY TO OUT OF BOUND SHIPPING AREA'S EG. FERRY SERVICE, AIR SERVICE ETC. WE WILL CALL YOU WITH THE SHIPPING CHARGES. CRAZY AL'S BIKERLEATHERS.CA IS NOT IN ANYWAY RESPONSIBLE FOR DUTIES AND BROKERAGE CHARGES THAT ARE CHARGED AT POINT OF DELIVERY AND DESTINATION COUNTRY.

FREE SHIPPING DOES NOT APPLY TO ATV BOXES, SEATS AND MOTORCYCLE SEATS. WE WILL CALL YOU WITH THE SHIPPING CHARGES. FREE GLOVES ON APPLY WHEN ITEM (S) ARE SHIPPED FROM OUR LONDON ONTARIO WAREHOUSE.

*EXCHANGES ARE FREE. NO RESTOCKING FEES APPLY TO EXCHANGES.

Need to exchange something? Send back any item within 30 days of receipt (see your packing slip for final return date). Exchanges are FREE of charge NO restocking fee. All shipments being shipped back to Crazy Al's for exchange should be shipped back to us insured and signature required by the sender. Crazy AL’s is not responsible for lost or damaged shipments.

As you may expect, we ask that you return your purchase in unused condition, with its original packaging intact. Please take a look below for specific instructions regarding your merchandise.

Returns

If you need to exchange a item or items, it's FREE. NO RESTOCKING FEES APPLY TO EXCHANGES.

All refunds are subject to a 10% restocking fee, plus the original shipping cost. If your order was over $99 and you received free shipping you will be charged flat rate $19.99. We can accept returned merchandise for up to 30 days from the date you originally received it. The packing slip that came with your order shows the final date by which we can accept the return. NO RESTOCKING FEES ON EXCHANGES. EXCHANGES ARE 100% FREE! CRAZY AL'S BIKERLEATHERS.CA IS NOT RESPONSIBLE FOR DUITES AND BROKERAGE FEES. All shipments being shipped back to Crazy Al's for a refund should be shipped back  insured and signature required by the sender. Crazy AL’s is not responsible for lost or damaged shipments.

NO REFUNDS OR EXCHANGES ON SEATS AND PARTS.

From time to time Crazy Al's has clearance sales and or up to 50% off sales. During these sales all items are FINAL SALE NO REFUNDS. FREE GLOVES DO NOT APPLY TO up to20- 50% OFF SALE ITEMS. ITEM (S)  NOT IN STOCK AND ARE SPECIAL ORDER DO NOT APPLY TO SALES AND SPECIAL OFFERS.

Certain brands may not be included in sales such as SHOEI, JOE ROCKET, SCORPION, OLYMPIA, KLIM and BELL. Crazy Al's has the right to refuse any order.

FAQ's

When Will My Credit Card be credited?

Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement.

Will I Be Charged for Return Shipping?

Return shipping is at your expense, using the carrier of your choice. Please make sure you keep a tracking number for your records. 

How Do I Make an Exchange?

Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information.

• Copy of Invoice or Order #.
• First and last name and email address used to place order.
• List the item(s) that your are exchanging. Note the reason for the exchange.
• Detailed instructions to what you would like for us to do with your order, for example different size, style, or color. Please indicate item # and size.
• We strongly recommend you make a copy of your invoice number and fill out exchange paperwork to keep for your records.
• Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.
• We also suggest sending all packages back to our warehouse using one of the major courier services such as UPS,FedEx,Purolator,Canpar or DHL . Keep the tracking number for your records.
• Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

Late Returns
unfortunately, items received after the 30-day return period cannot be accepted for a refund or exchange, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no credit will be issued. 

Directions for General Returns

What carrier should I use?
You may use the carrier of your choice, however we suggest using either UPS, FedEx,Purolator, Canpar or DHL. Simply address your return package to the Bikerleathers.ca return address shown at the front of your packing slip. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information. Return shipping is at your expense and is not refundable.

General Merchandise

Please Note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.

All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.

1. Copy of Invoice or Order #.
2. Billing First & Last Name
3. Email address used to place order.
4. List the item(s) that you are returning for a refund.
5. Note the reason for the return
6. Detailed instructions to what you would like for us to do with your order.
7. We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
8. We also suggest sending all packages back to our warehouse using the major courier services such as UPS,FedEx,Purolator,Canpar or DHL. Keep the tracking number for your records.
9. Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
10. Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
11. We do not refund shipping charges.
    1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
    2. Please address your package to the Bikerleathers.ca address located on the front of your packing slip.
    3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
    4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.
    5. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card originally used to place the order. Please allow one to two billing cycles for your credit to appear on your statement.

Return Shipping Address:
North American Return Center
Bikerleathers.ca
2-4300 Wellington Road South
London ON N6E 2Z7 Canada

Please note the following:

No item that is damaged, soiled or worn will be accepted for an exchange. All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order. Please follow these guidelines to send back your order to be refunded

JACKETS
all jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Fold items neatly to avoid wrinkling the leather. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product, there will a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not include the armor within the package contents. All armor must be returned with the jacket. 

FOOTWEAR
Follow the DIRECTIONS FOR GENERAL RETURNS above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in their original box. The boot box cannot be used to ship the item back to us, as it is not strong enough for shipping and the contents can be damaged. If boots are not packaged correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you.

Boots that are used, dirty, with thread loss or heavy wrinkle cracks at the front of the boot caused by usage will not be accepted for a return. The package will be sent back to you as they are not resalable.

Try your boots indoors only. If you feel they are not comfortable, do not continue to wear them.

If you return a pair of boots without the original box, there will be a restocking fee applied to your return at our discretion.

If you have further questions, please contact our customer service hotline at 519-686-0463

HELMETS
properly package all helmets sent back to our warehouse. If helmets are damaged on route back to our warehouse because you did not package them correctly, the item will be refused and shipped back to you. Do not use the helmet box to ship your order back to our warehouse. It can easily be damaged as the helmet box is not made for shipping but for storage. All packaging materials must be included with the helmet. If your helmet appears to have been worn, it will be refused and sent back to you. Follow the

Directions for General Returns above.

HEAVY OR BULKY ITEMS
Certain products have special return instructions due to their size or weight. To return them, please contact Customer Service for return instructions.

Directions for Exchanges

Directions for Exchanges
you have a full 30 days from date of receipt to exchange any product you ordered from Bikerleathers.ca.

Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information:

• Copy of Invoice or Order #.
• Billing First & Last Name
• Email address used to place order.
• List the item(s) that you are returning for a refund.
• Note the reason for the return
• Detailed instructions to what you would like for us to do with your order.
• We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
• We also suggest sending all packages back to our warehouse using a major courier such as UPS,FedEx,Purolator,Canpar or DHL. Keep the tracking number for your records.
• Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.
• Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
• We do not refund shipping charges.

We suggest that you make a copy of both invoice and return/exchange form to keep for your records